Frequently asked questions
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, most orders arrive within 8–15 business days.
Some items may arrive sooner, while larger or specialty pieces may take a little longer. If a product has a different estimated delivery time, we'll note it on the product page.
Once your order ships, you'll receive tracking information by email so you can follow it along the way.
Is shipping really free?
Yes! We offer free shipping on every U.S. order, with no minimum purchase required.
The price you see on the product page is the price you'll pay for the item—there are no additional standard shipping charges added at checkout.
Why did my order arrive in separate packages?
Because our collection is sourced from a variety of trusted suppliers and warehouses, items from the same order may occasionally ship separately.
If this happens, don't worry—each package may have its own tracking information and may arrive on a different day.
My order hasn't arrived yet. What should I do?
First, check the tracking information included in your shipping confirmation email for the latest update.
If your order has passed its estimated delivery window or tracking appears to have stopped updating, contact us at support@teakwoodhollow.com with your order number and we'll look into it for you.
If a package is confirmed lost in transit, we'll work with you toward an appropriate resolution.
Will I have to pay customs fees or import duties?
Some of our products are internationally sourced, so in rare cases an order may be subject to customs duties, import fees, or carrier handling charges.
If you receive a request for payment of an import or customs fee upon delivery, contact us at support@teakwoodhollow.com with your order number and a copy of the fee notice. We'll review the situation and may offer reimbursement at our discretion.
What's your return policy?
We want you to feel confident in your purchase. If something isn't right for your space, you may request a return within 7 days of delivery, provided the item meets our return requirements.
Standard returns should be unused, in their original condition, and returned with their original packaging and included components where applicable.
Please contact us before sending anything back, as return instructions may vary by product.
How do I start a return?
Email us at support@teakwoodhollow.com within 7 days of delivery with your order number, the item you'd like to return, and the reason for your return.
We'll review your request and provide the appropriate return instructions.
Please don't send an item back before receiving return authorization from us, and don't use the address on the original shipping package as a return address unless we specifically instruct you to do so.
How will I get my refund?
Once an authorized return has been received and inspected, we'll let you know the outcome.
Approved refunds are generally processed within 5–7 business days to your original payment method. Your bank or card issuer may require additional processing time before the refund appears on your account.
Where offered, you may also have the option to choose store credit.
What if my item arrives damaged or wrong?
Contact us at support@teakwoodhollow.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the item and packaging.
Please keep the item and its packaging while we review your request, and don't send it back unless we ask you to.
We'll work with you to make it right, which may include a replacement, refund, or store credit at no additional cost to you.
Can I cancel or change my order after placing it?
Yes. You have 15 minutes after placing your order to cancel it or make changes through the options provided with your order.
After the 15-minute window has passed, your order may begin processing and we can no longer guarantee that changes or cancellations can be made.
If you need help after that window, contact us as soon as possible at support@teakwoodhollow.com. We'll do our best to accommodate your request if the order has not yet been processed or shipped.
Once an order has shipped, it can no longer be canceled or changed, and our standard return policy will apply.
Do you ship internationally?
At this time, Teakwood Hollow Co. ships within the United States only.
We're focused on providing a reliable experience for our U.S. customers as we grow.
Where do your products come from?
Our collection is thoughtfully curated from a variety of suppliers and manufacturing partners. Products may ship from U.S. or international warehouses, depending on the item and availability.
We select pieces that complement Teakwood Hollow Co.'s warm, cozy aesthetic while helping us offer a broader range of home decor.
Do product colors look exactly like the photos?
We do our best to represent each product's colors, textures, and details as accurately as possible.
However, colors may appear slightly different depending on your screen settings, lighting conditions, and natural variations in certain materials.
For products made with natural or handcrafted materials, subtle variations in color, texture, grain, or finish may also occur and can make each piece slightly unique.
How do I get in touch with you?
We're happy to help!
Email us anytime at support@teakwoodhollow.com. If you're contacting us about an existing order, please include your order number so we can assist you more quickly.