Frequently asked questions
How long does shipping take?
Most orders arrive within 8-15 business days of shipping. Some items may arrive sooner, and others may take a bit longer depending on the product. You'll receive tracking information as soon as your order ships so you can follow its progress.
Is shipping really free?
Yes! Shipping is included in the price of every item — no surprise fees at checkout.
Why did my order arrive in separate packages?
If you ordered multiple items, they may ship from different locations and arrive on different days. This is normal and doesn't mean anything is wrong with your order.
My order hasn't arrived yet. What should I do?
If your order hasn't arrived within the estimated delivery window, email us at support@teakwoodhollow.com with your order number and we'll look into it right away.
What's your return policy?
We accept returns on all items, as long as your return is shipped back to us within 14 days of receiving your order. Customers are responsible for return shipping costs.
How do I start a return?
Email us at support@teakwoodhollow.com with your order number and which item(s) you'd like to return, and we'll send you instructions.
How will I get my refund?
You can choose between a refund to your original payment method or store credit — just let us know your preference when you contact us.
What if my item arrives damaged or wrong?
Email us within 14 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement, refund, or store credit at no extra cost to you.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, email us as soon as possible and we'll do our best to cancel or update it. Once it ships, our standard return policy applies.
Do you ship internationally?
Right now, we only ship within the United States.
Where do your products come from?
We carefully curate every piece in our collection to bring warmth and texture to your home. Product materials and details are listed on each product page.
Do product colors look exactly like the photos?
We do our best to represent every product accurately, but colors and textures can appear slightly different depending on your screen and lighting in your space.
How do I get in touch with you?
Email us anytime at support@teakwoodhollow.com — we're happy to help with any questions not covered here.