Shipping policy

Teakwood Hollow Co.

Last Updated: October 4, 2026

Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days of purchase. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation with tracking information once your order ships.

Estimated Delivery Times

Because our products are sourced from a variety of trusted suppliers, delivery times can vary by item. In general, most orders arrive within 8-15 business days of shipping. Some items may arrive sooner, while others—particularly larger or specialty pieces—may take longer. Estimated delivery windows are noted on individual product pages where available.

Please note that delivery estimates are approximate and not guaranteed. Delays may occasionally occur due to carrier processing, customs, weather, or other circumstances outside of our control.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update after it is first issued.

Multiple Items, Multiple Packages

If you order multiple items, they may ship separately and arrive in different packages, sometimes on different days, depending on the supplier and warehouse location. This is normal and does not indicate an issue with your order.

Shipping Costs

We are proud to offer free shipping on all orders. Shipping costs are included in the price of each product, so there are no additional standard shipping fees at checkout.

Customs, Duties, and Import Fees

Teakwood Hollow Co. ships internationally sourced products to customers within the United States. Some orders may be subject to import duties, customs fees, or carrier handling charges upon delivery, which are separate from the price paid at checkout. These charges, when applicable, are determined by customs authorities and/or the delivering carrier and are outside of Teakwood Hollow Co.'s direct control.

If you receive a request for payment of customs or import fees upon delivery, please contact us at support@teakwoodhollow.com with your order number and a copy of the fee notice. We will review the situation and may offer reimbursement at our discretion.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error after placing your order, contact us at support@teakwoodhollow.com as soon as possible. We will do our best to update the address before the order ships, but changes cannot be guaranteed once processing has begun.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at support@teakwoodhollow.com with your order number so we can investigate the shipment.

If a package is confirmed lost in transit, we will work with you toward an appropriate resolution, which may include a replacement or refund.