Privacy Policy

Teakwood Hollow Co.

Last Updated: August 28, 2026

Teakwood Hollow Co. ("we," "us," "our") operates this website (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this Site, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly:

Name, email address, shipping address, billing address, and phone number when you place an order
Email address if you sign up for our newsletter or marketing emails
Information you provide when contacting our customer support (e.g., via email)
Payment information processed through our secure payment provider (we do not directly store your full credit card details)

Information collected automatically:

IP address, browser type, device information, and pages visited on our Site
Cookies and similar tracking technologies (see Section 4 below)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including sharing necessary details with our fulfillment suppliers so your order can be shipped to you
Communicate with you about your order, including confirmations, shipping updates, and customer service inquiries
Send marketing emails, if you have opted in, which you may unsubscribe from at any time
Improve our Site, products, and customer experience
Run and measure the performance of our advertising, including Google Ads campaigns
Detect and prevent fraud or misuse of our Site
Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Fulfillment and shipping suppliers — to fulfill and ship your order, we share necessary order details (such as name, shipping address, and items purchased) with the third-party suppliers who manufacture and ship our products.
Payment processors — to securely process your payment.
Analytics and advertising providers — such as Google Analytics and Google Ads, to help us understand Site traffic and measure ad performance. These providers may use cookies or similar technologies as described in their own privacy policies.
Service providers — such as our e-commerce platform (Shopify) and email marketing tools, who help us operate the Site and communicate with customers.
Legal and safety purposes — if required by law, or to protect the rights, property, or safety of Teakwood Hollow Co., our customers, or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep items in your cart as you browse
Remember your preferences
Measure Site traffic and the performance of our marketing, including through Google Analytics and Google Ads
Show you relevant advertising based on your interests

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site, such as your ability to complete a purchase.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process your order, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices and Rights

Marketing emails: You may unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly.
Access or deletion: You may contact us at support@teakwoodhollow.com to request access to, correction of, or deletion of your personal information, subject to certain legal exceptions.
California residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. Contact us at support@teakwoodhollow.com to make a request.

7. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies separately.

10. Service Area

At this time, Teakwood Hollow Co. ships to and serves customers within the United States only.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.