Refund policy

Teakwood Hollow Co.

Last Updated: October 4, 2026

Returns Policy

We want you to be happy with your Teakwood Hollow Co. purchase. If something isn't right, please contact us and we'll help you through the return process.

Return Window

Return requests must be submitted within 7 days of delivery.

To request a return, contact us at support@teakwoodhollow.com with your order number and the item(s) you would like to return.

Do not send an item back before receiving return authorization and instructions from us. Return instructions and destinations may vary by product. Returns sent without prior authorization may not be eligible for a refund.

Return Eligibility

For a standard return, items must be:

Unused and in their original condition
Returned with their original packaging and included accessories, parts, or components where applicable
Securely packaged to prevent damage during return transit

We reserve the right to decline a refund for items returned used, altered, incomplete, or damaged due to inadequate return packaging.

Return Shipping Costs

For standard returns, including returns due to a change of mind or personal preference, customers are responsible for return shipping costs unless otherwise stated in the return instructions we provide.

If an item arrives damaged, defective, or incorrect, please follow the process below rather than shipping the item back on your own.

How to Start a Return

Email support@teakwoodhollow.com within 7 days of delivery and include:

Your order number
The item(s) you would like to return
The reason for the return

We will review your request and provide the appropriate return instructions.

Please do not mail a return to an address found on the original shipping package or send an item back without contacting us first.

Refunds

Once an authorized return has been received and inspected, we will notify you of the outcome of your return.

Approved refunds will generally be processed within 5-7 business days to your original payment method. After a refund is issued, additional processing time may be required by your bank or card issuer before the funds appear in your account.

Where offered, you may instead choose store credit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@teakwoodhollow.com within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos showing the item and the damage, defect, or incorrect product

Please keep the item and its packaging while we review your request, and do not return it unless instructed to do so.

Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement, refund, or store credit at no additional cost to you.

Lost Packages

If tracking indicates that your package may be lost or your order has not arrived within its expected delivery window, contact us at support@teakwoodhollow.com.

We will investigate the shipment and work with you toward an appropriate resolution if the package is confirmed lost.

Bundle Returns

Items purchased as part of a bundle may be returned individually, provided the item meets our standard return eligibility requirements and the return is requested within the applicable return window.

Because bundles are offered at a discounted price, refunds for individual bundle items are based on the item's proportionate share of the price paid for the bundle, rather than the item's regular standalone retail price. This ensures that the original bundle discount is distributed fairly across the items included in the bundle.

If all items from a bundle are returned and meet our return requirements, you will receive a refund for the full amount paid for the bundle.

If an item included in a bundle arrives damaged, defective, incorrect, or is lost in transit, please contact us so we can resolve the affected item individually. You will not be required to return an unaffected bundle item solely because another item has an issue.

Bundle items may ship separately and arrive in different packages or on different dates. The arrival of one item before another does not mean the remaining item is missing.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@teakwoodhollow.com.

We can only guarantee cancellation if an order has not entered processing or shipped. Because orders may begin processing shortly after they are placed, cancellation requests cannot always be accommodated.

Once an order has shipped, our standard return policy applies.