Shipping and Returns

Teakwood Hollow Co.

Last Updated: August 28, 2026

Shipping Policy

Processing Time

Orders are typically processed within 1-3 business days of purchase. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation with tracking information once your order ships.

Estimated Delivery Times

Because our products are sourced from a variety of trusted suppliers, delivery times can vary by item. In general, most orders arrive within 8-15 business days of shipping. Some items may arrive sooner, while others—particularly larger or specialty pieces—may take longer. Estimated delivery windows are noted on individual product pages where available.

Please note that delivery estimates are approximate and not guaranteed. Delays may occasionally occur due to carrier processing, customs, weather, or other circumstances outside of our control.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update after it is first issued.

Multiple Items, Multiple Packages

If you order multiple items, they may ship separately and arrive in different packages, sometimes on different days, depending on the supplier and warehouse location. This is normal and does not indicate an issue with your order.

Shipping Costs

We are proud to offer free shipping on all orders — shipping costs are already included in the price of each product, so there are no additional shipping fees at checkout.

Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at support@teakwoodhollow.com as soon as possible and we will do our best to update it before it ships.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at support@teakwoodhollow.com with your order number so we can look into it on your behalf.

Returns Policy

We want you to love your Teakwood Hollow Co. purchase. If something isn't right, here's how our returns process works.

Return Window

You may return your item(s) for a refund or store credit, provided the return is shipped back to us within 14 days of the date you received your order. Returns shipped after this window will not be accepted.

Condition of Returned Items

We accept returns on all items. To help ensure your return is processed smoothly, please repackage the item securely to prevent damage during return transit.

Return Shipping Costs

Customers are responsible for the cost of return shipping. Original shipping costs (where applicable) are non-refundable.

How to Start a Return

To begin a return, email us at support@teakwoodhollow.com with your order number and the item(s) you'd like to return. We'll provide you with the return shipping address and any additional instructions.

Refunds

Once your return is received and inspected, we will process your refund within 5-7 business days. You may choose to receive your refund via:

Original payment method, or
Store credit

Please indicate your preference when you contact us to start your return. Refunds via original payment method may take additional time to appear on your statement, depending on your bank or card issuer.

Damaged or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us at support@teakwoodhollow.com within 14 days of delivery with your order number and a photo of the issue. We'll work with you to make it right, which may include a replacement, refund, or store credit at no additional cost to you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@teakwoodhollow.com. We can only cancel orders that have not yet shipped. Once an order has shipped, our standard return policy applies.